Please read all these terms and conditions
As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything, just phone us on 02033322718.
Basis of Sale
Fees and Payment
The following cancellation policy should apply, if you decide to cancel giving no further explanation to Prague Smile:
You may cancel the treatment free of charge if:
Customer complaint policy
Prague Smile is committed to improving the quality of patient care. We value your feedback and suggestions regarding our staff and services. This information will be received in a constructive and positive way to improve and review services to our patients. It is through your experience of our services and the feedback you provide us that we can address any issues that may have given you cause for dissatisfaction.
It is the policy of Prague Smile to ensure that:
Prague Smile recognizes the importance of taking prompt appropriate action and aims to resolve complaints as they are reported.
We agree to meet the cost of airline travel to and from the Czech Republic (up to 100.00 GBP) and rebook your appointment in following circumstances:
We do not offer any reimbursement if you are denied entry in the Czech Republic. The Czech Republic is an EU country however non EU passport holders may require a visa. Please check before travel if you require a relevant visa.
Governing law, jurisdiction and complaints